HOW DO I RETURN AN ITEM?
If you are not happy with your purchase and wish to return an item, please
contact us within 14 days from receiving your order.
Please provide your order number as well as the reason for your return. Our
customer service team will review the return request and will send further
instructions if the return is approved.
Returned items must be in original packaging, including any accessories,
manuals, and documentation.
Returned items must be unused, in the same condition that we sent it to you,
and in their original packaging. Stains, folded cards, broken seals/ plastic foiling
broken will not be accepted. If the condition of the product shipped back to us is
not in acceptable condition we reserve the right to not refund or exchange. SmilesCoco reserves the right to deny any return.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit, or the wrong product? Simply not satisfied with
Please contact our Customer Support team to start the return process. Please include the following
• Order number
• Proof of purchase
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number
In some cases, you may be required to include a video or photo of the
defective product for proof in order to refund or replace the product.
If you did not receive the product within the guaranteed period (45 business days without including the processing time of the shipment from 1 to 2 days), you can request a refund.
You can send refund requests within 14 days after the guaranteed delivery period (45 days) has expired. You can do it by sending us a message in the form of the contact tab of our website.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 7 business days from the day we
receive your return. We will email you to confirm once your return has
For returned items, a full refund will be credited for defective products.
For non-defective items, refund excludes all shipping and handling fees.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid
by credit or debit card, refunds will be sent to the card-issuing bank
within 7 business days of receipt of the returned item or cancellation
request. Please contact the card-issuing bank with questions about when
the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the
refund is posted to your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel
your order. Make sure to provide your order number and the modification
you would like to make and we’ll confirm once the modification has been
made. Please note that any orders that have already been packed or
shipped cannot be modified or cancelled.